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    • ITIL4

    ITIL Overview

    Application Engineering, Application Management Services, Business Process Solutions / By /

    Introduction ITIL (Information Technology Infrastructure Library) 4 is the latest version of the global best practice framework for IT Service Management (ITSM), released by Axelos in Feb 2019. For over three decades, ITIL has provided direction, training, and certification programs that have set the standard for the ITSM industry, by adopting new methods of working …

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    RPA and API: Working Together for Operational Excellence

    Business Process Solutions / By /

    Introduction With so many different systems and data spread across various platforms and databases, obtaining the right data in a timely manner poses a challenge. One of the popular use cases for Robotic Process Automation (RPA) is gathering data from different sources and consolidating it into a single location, often while performing data management activities …

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    Let robot keep your IT asset safeguarded from vulnerabilities

    Application Engineering, Business Process Solutions / By /

    Introduction One India-based bank lost $13.5M due to not having the latest version of firmware on the network switch handling ATM services.  Hackers exploited the switch vulnerability to withdraw money using fraudulent ATM cards from different countries. Common Vulnerabilities and Exposures (CVEs), are the weaknesses in a piece of computer software or firmware in non-computer …

    Let robot keep your IT asset safeguarded from vulnerabilities Read More »

    Automating Finance Department with RPA

    Business Process Solutions / By /

    Introduction In an era of incredible hype surrounding AI and cognitive functions, it’s crucial to remember our old friend – Robotic Process Automation (RPA). Though it may have been somewhat forgotten, it remains a powerful tool that can be used independently or be supercharged with AI. In this blog post, I’ll focus on leveraging RPA …

    Automating Finance Department with RPA Read More »

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    Revolutionizing Insurance: Seamless Digitalization with the power of Chatbot

    Business Process Solutions / By /

    Nash Insurance Chatbot Architecture Chatbot interface : Hosted on Microsoft default website Welcome screen Claim registration form Reusability among various business use case And what is the best about this solution? Its re-usability. It is applicable to various business cases across different domains. Here are some examples: •Customer Support: The chatbot can be repurposed for …

    Revolutionizing Insurance: Seamless Digitalization with the power of Chatbot Read More »

    Best Practices for Business Process Transformation using UiPath

    Application Engineering, Business Process Solutions / By /

    The rising popularity of Robotic Process Automation (RPA) in recent years can be attributed to its remarkable ability to save business time and money. By emulating human actions, RPA offers the potential for automating almost any task, which is truly captivating. As with all technology projects, the software might be amazing, but getting it to …

    Best Practices for Business Process Transformation using UiPath Read More »

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    A glance into the licensing of Power Automate

    Application Engineering, Business Process Solutions / By /

    What is Power Automate? Power Automate is the part of Power Platform. It allows enterprises to implement automated workflows and business processes and achieve operational efficiencies. It is the tool to help you eliminate the manual and repetitive processes so that you can focus on higher-value tasks.It’s a unique service that you can use to …

    A glance into the licensing of Power Automate Read More »

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    you owe it to your employees. give the information they need using software bots.

    Business Process Solutions, Education, Healthcare, Telecom, Media & Technology, Transportation & Mobility / By /

    Employees need information within SLA and in secured manner.
    Self Service application remains idle for 8o% of the time.
    Managed help desk add to cost and dependency.
    Software Bot serving as Employee Help Desk, meet the employee needs, save cost (license & help desk staff) , reduce dependency and available for 24×7 schedule.

    Unlock the Power of Your Processes: How RPA Can Transform Your Business

    Application Engineering, Business Process Solutions / By /

    RPA is a technology that automates routine and repetitive tasks, allowing organizations to free up valuable resources, reduce operational costs, and increase efficiency. In the age of digital, customers expect fast and seamless services that are delivered with accuracy and consistency. This means that we need to find better ways to automate repetitive tasks, optimizing …

    Unlock the Power of Your Processes: How RPA Can Transform Your Business Read More »

    Transforming your process with smart chatbots powered by private Azure OpenAI & Cognitive Search

    Application Engineering, Applied AI & ML, Business Process Solutions / By /

    As you already know ChatGPT only recently launched, but it has been widely spread and received many positive reviews from users. ChatGPT can answer in detail and fluently in many different fields, so many people think that this technology will make Google afraid. From point of view of a software developer like me, by leveraging …

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    A glimpse into the licensing of Power Apps

    Application Engineering, Business Process Solutions / By /

    What is Power Apps? Power Apps is the part of Power Platform. It is a low code/no code application platform that allows enterprises to digitize business operations by easily building line of business applications, customizing existing Dynamics 365 and Microsoft/Office 365 applications and delivering a comprehensive low-code extensibility platform for Microsoft Teams. An “app” is …

    A glimpse into the licensing of Power Apps Read More »